Term of UseEbellking Service-Level Agreement
- Basic Order Information
1.1 Order Status
You can send your messages to (Info@ebellking.com) to know your order status.
1.2 Subcontract Delivery / Partial Delivery
In order to expedite shipping, Ebellking has adopted a method of subcontracting shipments, which means that in-stock products will be shipped first. Sometimes this will result in separate shipments. Should your order contain back ordered items, these will be shipped once the product has been restocked. In order to keep you up-to-date on your order, we will not notify you of the partial shipment in advance. We apologize for any inconvenience this may cause.
2.Modifying and Canceling Orders
If you want to change or cancel an order, please contact our after service department (email@example.com)within 24hours after your make the order. Our customer service team will give priority to dealing with these requests. However, if your order has been dispatched before we process your request, we will not be able to cancel or change the order.
If you get an dispatched information email from us ’,your order cannot be canceled or changed.
If the order status displays ‘Partially Shipped’, you can apply for the cancellation or change of unshipped items. Our customer service team will give priority to dealing with this kind of demands. However, if your order has been shipped before we process your request, we will not be able to cancel or change the order.
Due to product cycles and other reasons, it is possible that products will be out of stock temporarily or forever. In this situation, Ebellking will cancel the order and refund your money. In order not to waste your time, we will not notify you of this circumstance in advance. We apologize for any inconvenience this may cause.
4.Packing & Shipping Commitments
Most orders will be arranged for shipment within 1-2 business days. For unshipped and out-of-stock items, we will cancel the order and refund your money if the product cannot be restocked within a reasonable period. Order shipments will be significantly affected during major Chinese holidays such as the Spring Festival, May Day and National Day. Ebellking will notify customers on our website when such holidays are approaching so that you can plan accordingly.
5.Order Returns and Reshipment
Your order may be returned by your local post office due to an incomplete or incorrect address among other reasons. Should this happen, Ebellking will contact you via e-mail within two working days of receiving your returned package and arrange for reshipment or refund according to your preference.
6.Taxes and Duties
All customs duties imposed by local customs officials are the sole responsibility of the customer. In order to avoid the loss of cargo, customers should familiarize themselves with the local laws regarding banned products before making a purchase with Ebellking.
7.Return & Replacement Policy
For all the items, if there is any quality defect, you can return and replace the item within 30 days from the date of shipment. For product defects beyond this period, we offer complimentary repair service within 365 days of the date of shipment.
Term of Use
Welcome to ebellking.com. If you visit or shop at www.ebellking.com, you accept these conditions. Please read them carefully.
Review and comments
Visitors may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Ebellking.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Ebellking.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display such content throughout the world in any media. You grant ebellking.com and sublicense the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity;. Ebellking.com has the right but not the obligation to monitor and edit or remove any activity or content. Ebellking.com takes no responsibility and assumes no liability for any content posted by you or any third party.
Copyright and Patents
All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of ebellking.com or its content suppliers and protected by international copyright laws. The use of any ebellking.com trademark or service mark without our express written consent is strictly prohibited.
Please note that there may be certain orders that we are unable to accept and must cancel. Ebellking.com reserves the right, at sole discretion, to cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.
Any dispute relating in any way to your visit to Ebellking.com or to products or services sold or distributed by Ebellking.com or through Ebellking.com shall be submitted to CIETAC, South China Sub-Commission for arbitration which shall be conducted in accordance with the Commission's arbitration rules in effect at the time of applying for arbitration. The number of arbitrators shall be one; The place of arbitration shall be Shenzhen China; The language to be used in the arbitral proceedings shall be Chinese.The arbitral award is final and binding upon both you and Ebellking.